Agreement to these terms
These Terms of Service (the “Terms”) are a binding agreement between you and Flipper, a service operated from India by Arpit Damani (“Flipper”, “we”, “us”). They govern your access to and use of the Flipper application at app.flipperai.in, the flipperai.in website, the Flipper API, the Flipper MCP server and any related services (together, the “Service”).
By creating an account, connecting a source, or otherwise using the Service, you accept these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.
If your organization has signed a separate written agreement with us covering the Service, that agreement controls where it conflicts with these Terms.
Our Privacy Policy explains how we handle information and is incorporated into these Terms by reference.
What Flipper does
Flipper connects to workplace tools you authorize, reads what you permit it to read, and organizes that material into a searchable, permission-aware body of company context. It answers questions about that context and cites the sources its answers came from, both in its own interface and through AI assistants connected over MCP.
Flipper is a retrieval and organization tool. It reports what your sources contain; it does not verify that they are accurate, current or lawful.
Eligibility and accounts
You must be at least 16 years old and capable of entering a binding contract to use the Service. The Service is intended for organizations and their authorized users, not for personal or household use.
You are responsible for the accuracy of your account information, for keeping your credentials, API keys and agent tokens confidential, and for all activity that occurs under your account or workspace. Tell us promptly at heyflipperai@gmail.com if you suspect unauthorized access.
Workspaces, roles and administrators
Each account belongs to a workspace. Owners and administrators can connect and disconnect sources, invite and remove members, configure departmental groups and access rules, issue and revoke agent tokens, export the workspace and delete it.
Administrators act on behalf of the organization and can see, change and remove workspace content and configuration, including content contributed by other members. If you join a workspace created by your employer or another organization, that organization controls the workspace and its data, and you should direct data questions to them first.
Members are responsible for using only the access they have been granted and for not attempting to circumvent the access controls that apply to them.
Connecting third-party services
The Service works by connecting to accounts you already have — Google (Gmail, Drive, Calendar), Slack, Notion, Jira, Trello and others we may add. You choose which to connect, and you can disconnect any of them at any time.
By connecting a source you confirm that you have the authority and all rights and permissions necessary to grant Flipper access to it and to have Flipper process its content, including any consent required from your colleagues, your employer or any third party whose information the source contains.
Your use of each connected service remains governed by your agreement with that provider. Where the Service uses Google APIs, your use is also subject to the Google API Services User Data Policy, and Flipper’s handling of Google user data is described in our Privacy Policy. We are not responsible for a connected provider changing, restricting, degrading or discontinuing its API, and doing so may reduce or disable parts of the Service without that being a breach of these Terms.
Your content
As between you and Flipper, you retain all rights in the content you provide or authorize us to access (“Your Content”). We claim no ownership of it.
You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, encrypt, copy, transmit, index, excerpt, transform and display Your Content, and to transmit relevant excerpts to the AI providers listed in our Privacy Policy, solely to operate and secure the Service for you. This licence exists only to run the Service and ends when Your Content is deleted, except for copies retained in backups until they expire on their normal cycle.
We do not use Your Content to train AI or machine-learning models, we do not use it to serve any other customer, and we do not sell it.
You are responsible for Your Content: for having the right to submit it, and for its legality and accuracy.
Acceptable use
You agree not to, and not to permit anyone else to:
- Use the Service to violate any law or regulation, or to infringe anyone’s intellectual property, privacy or other rights.
- Connect a source you are not authorized to connect, or use Flipper to access information you are not entitled to see.
- Attempt to bypass, disable or interfere with the Service’s access controls, group permissions, token scopes, sensitivity handling or usage limits.
- Probe, scan, penetration-test or otherwise attempt to gain unauthorized access to the Service or its infrastructure, except under a written authorization from us.
- Introduce malicious code, or use the Service to distribute malware, spam or unlawful material.
- Overload the Service, evade rate limits, or use automated means to extract data at a scale or rate the interface is not designed for.
- Reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent that restriction is unenforceable under applicable law.
- Resell, sublicense or provide the Service to third parties as a standalone offering, or use it to build a competing product.
- Use the Service to make decisions producing legal or similarly significant effects about an individual without meaningful human review.
- Misrepresent your identity or affiliation, or use the Service on behalf of an organization without its authority.
AI-generated output
Flipper uses large language models to synthesize facts and produce answers. Output can be incomplete, outdated or wrong, including where it is presented with citations, and citations can point to sources that are themselves wrong. Output is provided for your evaluation, not as a statement of fact by us.
You are responsible for reviewing output before relying on it, and you should not rely on it alone for any decision with legal, financial, medical, safety or employment consequences. Flipper is not a substitute for professional legal, financial, medical, tax or compliance advice.
Given how generative models work, output may not be unique. We make no representation that output is original or that your use of it will not infringe a third party’s rights.
Agent tokens and API access
Flipper can issue tokens that let AI assistants and other software retrieve context on your behalf, with the scope you grant. Any request made with a token you issue is treated as made by you, and you remain responsible for it. Revoke a token immediately if it may have been exposed. We may rate-limit, scope or revoke tokens where necessary to protect the Service.
Fees and provider keys
The Service is currently offered free of charge, subject to a usage allowance measured in tokens. When that allowance is exhausted, features that require model calls may stop until the allowance resets or you supply your own provider key.
You may connect your own AI provider API key. If you do, model calls run under your account with that provider, you are billed directly by them at their rates, and you are responsible for those charges and for complying with their terms. We are not liable for costs you incur with a provider.
We may introduce paid plans in future. If we do, we will give you notice before any charge applies to your workspace, and continuing to use a paid feature after that notice means you accept the applicable fees.
Availability, changes and beta features
The Service is under active development. We may add, change, restrict or remove features, and we will try to give reasonable notice before removing something you materially depend on.
We do not currently offer a service level commitment. The Service may be unavailable for maintenance, for problems in our infrastructure or a connected provider’s, or for reasons outside our control.
Features marked beta, preview or experimental are provided as-is, may change or be withdrawn without notice, and are excluded from any commitment we otherwise make.
Suspension and termination
You may stop using the Service at any time, and a workspace owner may delete the workspace from within the application.
We may suspend or terminate your access if you materially breach these Terms, if your use puts the Service, our providers or another customer at risk, if we are required to by law, or if you have not used the account for an extended period after we have given notice. Where it is practical and lawful, we will give notice and a chance to fix the problem first; where the risk is immediate, we may act first and notify you after.
We may also discontinue the Service entirely. If we do, we will give you reasonable notice and a window to export your data.
What happens to your data on termination
A workspace owner can export the entire workspace as a JSON file at any time, including while it is scheduled for deletion. Do this before you terminate.
Deleting a workspace takes effect immediately — ingestion stops and nobody can read it — and is reversible for 30 days. After 30 days the workspace and its contents are permanently purged and cannot be recovered. Backups expire on their own cycle shortly afterwards. Disconnecting an individual source stops further access to it at once.
If we terminate your access, we will give you a reasonable opportunity to export your data unless the law or the circumstances of the termination prevent it.
Intellectual property and feedback
The Service, including its software, interfaces, documentation, name and branding, belongs to Flipper and its licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service, and nothing more. All rights not expressly granted are reserved.
If you send us feedback, suggestions or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free right to use them without obligation or attribution. You are not required to send us feedback.
Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement.
We do not warrant that the Service will be uninterrupted, secure or error-free, that defects will be corrected, that retrieval will surface every relevant item, or that output will be accurate, complete or suitable for your purpose.
Some jurisdictions do not allow the exclusion of certain warranties. Where that applies, the exclusions above apply only to the extent permitted, and you may have rights that these Terms cannot limit.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, arising out of or relating to the Service, even if advised that such damages were possible.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, or five thousand Indian Rupees (₹5,000).
These limits do not apply to liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
You acknowledge that these limits are a reasonable allocation of risk and an essential basis on which the Service is offered to you, including free of charge.
Indemnity
You will defend, indemnify and hold us harmless against third-party claims, damages, liabilities, costs and reasonable legal fees arising from your breach of these Terms, from Your Content, from your connecting a source you were not authorized to connect, or from your use of the Service in violation of applicable law or another person’s rights. We will notify you of any such claim, give you control of the defence, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.
Changes to these terms
We may update these Terms as the Service changes. The date at the top of this page reflects the current version. For material changes we will give notice — by email to workspace administrators or in the application — before they take effect. If you continue using the Service after that, you accept the updated Terms. If you do not agree, stop using the Service and delete your workspace, and the previous version will govern your use until then.
Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts of Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and both parties submit to that jurisdiction. If you are a consumer in a jurisdiction whose law entitles you to bring proceedings locally, nothing here removes that right.
Before starting formal proceedings, please write to us at heyflipperai@gmail.com describing the problem. Most disputes are resolved faster that way, and we will do the same before making a claim against you.
General
- Entire agreement: these Terms and the Privacy Policy are the whole agreement between us about the Service, and replace any earlier understanding on the subject.
- Severability: if a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed, and the rest remains in force.
- No waiver: our failure to enforce a provision is not a waiver of our right to enforce it later.
- Assignment: you may not assign these Terms without our written consent; we may assign them to a successor in a merger, acquisition or sale of assets, on notice to you.
- Force majeure: neither party is liable for a failure to perform caused by events beyond its reasonable control, excluding payment obligations.
- Notices: we will send notices to the email on your account, and you should send notices to heyflipperai@gmail.com. It is your responsibility to keep your email address current.
- No third-party beneficiaries: these Terms create rights only between you and us.
- Survival: the sections on Your Content, intellectual property, disclaimers, limitation of liability, indemnity, governing law and this section survive termination.
Contact
Questions about this document, or a request about your data, can be sent to heyflipperai@gmail.com. We aim to respond within 30 days.