Playbooks
What a playbook is
A playbook is how your company actually performs a repeatable process — refunds, escalations, onboarding — written as steps an agent can follow.
Where they come from
Two routes: Flipper detects a pattern across enough evidence and proposes it, or someone uploads a document that already describes the process. Either way it lands in review, never straight into service.
What an agent gets
get_playbook returns the approved steps plus the guidelines. propose_action uses them to draft. An unapproved draft is returned under its own arm and clearly labelled — never as approved — and a rejected playbook is never served at any setting.
